Content from our book, A Guide to Lean.
In Lean IT : Enabling and sustaining your Lean Transformation Steven Bell and Michael Orzen outlined three distinct Lean ‘ages’ – ‘Age of Scientific Management’ (1890-1940), Engagement (1940-95) and ‘The Age of Integration’ (1996- Present). Arguably we witnessed the advent of a fourth, namely the ‘Digital Age’. Here the focus switched from catering purely for the customer CX to wider measures of user experience and employee experience (UX and EX). Instead of car manufacturers leading the way, tech startups became trail blazers with Google, YouTube, Facebook, and Amazon redefining value measures, operating on a free to use basis. IT Services became consumable and scalable in the cloud. Digitization, IOT, big data, automation and block chain are challenging one of the central tenants of Lean – placing people are at its core. Is this nascent fifth age ‘The Age of Automation’?
By Nigel Murphy.
About the Author:
I have worked in IT since 1997 starting out on a Service Desk, I seemed to be a little out of sync with everyone else and was told I actually dealt with support calls ‘too quickly’, the average time was 2 min 20 secs, mine was 50 secs!. I became fascinated by productivity and when a few years later Fujitsu Services underwent a Lean Transformation it seemed a natural fit, instantly resonating with me. I decided to leave the confines of IT support behind and become a consultant and have been ‘hooked’ on Transformation ever since.
The new guide to Lean will be released in October, we are starting taking pre-orders for it now – A Guide to Lean.