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IT Service Management

BOOKS

Agile ITSM Transformation
From: £29.95
A Guide to Lean
From: £19.95
Service Management: It’s All About the People
From: £29.95
Test Environment Management
From: £19.95
Guide rapide pour le Cadre Intégral de Gestion des services
From: £9.95
ITSM QuickStart Guide (Paperback)
£12.95 excluding VAT
Una Guía Rápida para el Marco de Gestión de Servicios Integrale
From: £9.95
A Quick Guide to the Integral Service Management Framework
From: £9.95
Continual Service Improvement Manager (Paperback)
£19.99 excluding VAT
Problem Management: An Implementation Guide for the Real World (Paperback)
£32.99 excluding VAT
Configuration Management, Second Edition (Paperback)
£32.99 excluding VAT
Agile and Business Analysis: Practical Guidance for IT Professionals
£29.99 excluding VAT
Business Analysis, Third Edition (Paperback)
£34.99 excluding VAT
Problem Management (Paperback)
£32.99 excluding VAT
IT Service Management, Third Edition (Paperback)
£23.99 excluding VAT
Problem Manager (Paperback)
£19.99 excluding VAT
Service Desk and Incident Manager (Paperback)
£19.99 excluding VAT
Service Level Manager (Paperback)
£19.99 excluding VAT
Business Relationship Manager (Paperback)
£19.99 excluding VAT
ITIL and the Information Lifecycle: Integrating Agile, DevOps and ITSM
From: £25.00
Agile Project and Service Management, 2nd Edition
£45.00
Servicing ITSM (eBook)
£3.49 excluding VAT
Measuring ITSM (eBook)
£3.95 excluding VAT
Architecting ITSM (eBook)
£4.00 excluding VAT
High Velocity ITSM (eBook)
£3.99 excluding VAT
Organizing ITSM (eBook)
£4.49 excluding VAT
Implementing ITSM (eBook)
£4.95 excluding VAT
Adopting Service Governance - Governing Portfolio Value for Sound Corporate Citizenship
From: £25.00
Collaborative Consulting
From: £25.00
Secrets of Service Level Management - A Process Owner's Guide
From: £35.00
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STANDARDS

ISO/IEC 19770-5:2015 (PDF)
£170.00 excluding VAT
ISO/IEC 19770-4:2017 (PDF)
£224.00 excluding VAT
ISO/IEC 19770-3:2016 (PDF)
£254.00 excluding VAT
ISO/IEC 19770-2:2015 (PDF)
£254.00 excluding VAT
ISO/IEC 19770-1:2017 (PDF)
£224.00 excluding VAT
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Tools

Training

OBASHI Foundation Online Course
From: £549.95
Business Relationship Management Professional (BRMP) Online Course
From: £719.95
SIAM Foundation Online Course
From: £598.95
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