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Service management isn’t a complicated subject, but why do we feel as professionals the need to complicate the subject?

Organisation’s are now taking hybrid approaches, or to be more specific, employing various different approaches such as Agile, DevOps, Lean, COBIT®, and of course, ITIL® together, to deliver their IT services with the required levels of utility and warranty.

There are no doubts in my mind that agility offers many advantages to service management professionals. But doesn’t taking a hybrid approach make things more complicated too?

I guess what I am saying here, isn’t it best to take a KISS (keep it simple stupid) approach?

I’ll sign off by saying our industry is lucky to have such passionate professionals in it that really care about what they do. We just need to be logical in how we work.

About the Author:

Jamie Titchener is CEO of ITSM Shop, the one-stop shop for all ITSM books, standards, tools and training. He has worked in the field of service management for the last 12 years.