+44 (0) 3333 445 286 [email protected]
0

Subtotal: £0.00


No products in the basket.

From: £10.95

Clear
SKU: N/A Categories: , Tags: ,

Description

Updated in line with the 2011 editions and Service Offering and Agreements (SOA) syllabus, this quick reference guide will help you as you study for the SOA module of the ITIL® Intermediate Capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key features:

  • Authored and quality assured by itSMF UK.
  • This guide provides a quick reference to the processes covered by the ITIL Service Offering and Agreements syllabus.
  • Part of a four-book series covering the Intermediate Capability syllabus.
  • A handy, portable, pocket-sized reference book, ideal for ITIL practitioners.

Additional information

Weight N/A
Format:

eBook, Paperback

Reviews

There are no reviews yet.

Be the first to review “Service Offerings and Agreements: ITIL 2011 Intermediate Capability Handbook”

Your email address will not be published. Required fields are marked *