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An ITIL® process guide that describes how to plan for, design, transition, operate and improve service level management (SLM). With a practical focus and real-life examples, this book turns the theory of SLM into practice.

Key Features:

  • Illustrates how service level management interacts with the ITIL service lifecycle, and the lifecycle of service level management itself.
  • Includes real-life examples and experience for service level management experts.
  • Contains step-by-step guidance to enable practitioners to design and implement elements that support service level management.
  • Written in an engaging style.

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Paperback, eBook, 1 Year Online Subscription


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