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Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL® Intermediate Capability qualification. It is a handy, portable reference source for practitioners who work with these processes.

Key Features

  • Authored and quality assured by itSMF UK.
  • Part of a four-book series covering the Intermediate Capability syllabus.
  • A practical, portable, pocket-sized reference book, ideal for ITIL practitioners.

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eBook, Paperback


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