Updated in line with the 2011 editions and Planning, Protection and Optimization (PPO) syllabus this quick reference guide will help you study for the PPO module of the ITIL® Intermediate Capability qualification. It is a handy, portable reference source for practitioners who work with these processes.
- Authored and quality assured by itSMF UK.
- Part of a four-book series covering the Intermediate Capability syllabus.
- A practical, portable, pocket-sized reference book, ideal for ITIL practitioners.