Organisational change for IT people! The first book of its kind written specifically for IT service management practitioners and executives. Most IT organisational structures are falling out of date with the shifts created by the introduction of new technologies, expanding services, pace of business change, and the overall trend of lifting IT up and out of the traditional data centre and into the cloud. This is about transitioning the IT organization from engineering silos providing capabilities to valued IT services that deliver business value.
IT organisations embarking on IT service management must address both cultural and structural barriers in a way that involves the whole enterprise if they are going to be successful. Readers of this book will find practical guidance for transitioning to the people and culture side of IT service management. It identifies pros and cons of different IT organisational models, how to deal with resistance, building a communications plan step-by-step, training considerations, and much more.