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Key Element Guide: ITIL Service Operation

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Description

The Key Element Guide: ITIL Service Operation provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.

ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.

Key features:

  • Written by authors of the main core guidance titles
  • Provides a handy overview of the five core titles
  • Each Key Element Guide shares the same structure
  • Quality assured and endorsed by itSMF International.

Additional information

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Format:

eBook, Paperback

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