The Key Element Guide: ITIL Service Operation provides a handy reference to the content contained within the core ITIL Service Operation guidance and summarises its key elements.
ITIL Service Operation describes how a highly desirable steady state of managing services can be achieved on a day-to-day basis.
- Written by authors of the main core guidance titles
- Provides a handy overview of the five core titles
- Each Key Element Guide shares the same structure
- Quality assured and endorsed by itSMF International.