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The ITIL® Maturity Model and Self-Assessment Service: full self-assessment comprises more than 4,000 questions across 30 questionnaire allowing you to fully assess and understand in greater detail the maturity of your ITIL processes and functions. Each process or function questionnaire is made up of five parts:

  • Process/function demographic questions.
  • Process/function-generic attributes.
  • Process/function-specific attributes.
  • Process/function outcomes and outputs.
  • Interfaces and inputs.

You receive a maturity level to 0.2 of a decimal place and guidance on how to improve your organisation’s maturity. Subscribers will be able to track their progress and, in time, benchmark it.


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