ITIL® Foundation is the first ITIL 4 publication and the latest evolution of the most widely-adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
The guidance provided in this publication can be adopted and adapted for all types of organisations and services. To show how the concepts of ITIL can be practically applied to an organisation’s activities, ITIL Foundation follows the exploits of a fictional company on its ITIL journey.
The guide covers key concepts of service management, the four dimensions of service management, the ITIL service value system, ITIL management practices.
ITIL Foundation, ITIL 4 Edition will:
● Provide readers with an understanding of the ITIL 4 service management framework and how it has evolved to adopt modern technologies and ways of working.
● Explain the new holistic end-to-end view of service creation to support candidates studying for the ITIL 4 Foundation exam.
● Act as a reference guide that practitioners can use in their work, further studies and professional development.
This title will be released in February 2019.