A comprehensive yet nicely abbreviated alternative to the five multi-thousand page volumes comprising the Information Technology Infrastructure Library® (ITIL®). Welcome to ITIL simplified!
ITIL For Beginners breaks ITIL down into its five core lifecycle phases and reviews the processes, sub-processes, and evaluation metrics (KPIs) associated with each phase. This beginner-friendly text is easy-to-read and fully accessible to ITIL newcomers. For IT professionals already familiar with one or more of ITIL’s lifecycle phases, this book will provide a breadth of context for ITIL’s summary-level functioning and may be used as a decision-making aid for those considering an in-depth study or certification in a certain area of ITIL.