+44 (0) 3333 445 286 customerservices@itsmshop.co.uk

From: £439.95



What’s Included?

  • 90 or 150 Days Access to ITIL® Continual Service Improvement Course.
  • Fully Accredited Course.
  • ITIL Trainer Support.
  • Videos, Quizzes, Exercises, Study Guides.

Key Benefits

  • Study at a time, pace and place that suit you.
  • A cost-effective alternative compared to classroom-based courses.
  • Access the course no matter where you are.
  • 21 hours of online tutorials.

This course will give you the knowledge needed to pass the ITIL Intermediate Continual Service Improvement (CSI) exam at the first attempt. The CSI course covers principles and processes that allow service providers to identify, prioritise and implement improvements to their services.

Course prerequisites: delegates must hold the ITIL V3 Foundation Certificate in IT Service Management or later. To take the exam delegates must have completed 21 hours of study via an accredited training solution – confirmed by a course completion certificate. It is desirable that delegates will have two years of IT experience and completed 21 hours of self-study using the ITIL Continual Service Improvement core volume.

Exam Value: 3 Credits.

Additional information


90 Days, 150 Days


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