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The traditional IT operating model of delivering IT to the business in the form of bundled capabilities and assets is now wearing thin in an age of cloud computing, on-demand services, virtualisation, mobile devices, outsourcing and rapidly changing business delivery strategies.

The role of IT is rapidly changing from a primary focus on engineering to a primary focus on service integration. How might an IT organisation effect this transformation? Finally, there is a book that shows you how! This is not a theoretical treatise but a practical guide that shows you the activities and steps to show results quickly.

Learn how to define and build a comprehensive IT service management solution that incorporates process, technology, organisation, and governance activities. Discover practical tips and step-by-step approaches for defining your IT service management vision, building your processes, developing a communications strategy, analysing stakeholders, identifying technology requirements, and building your transformation programme.

Organizations that have already undertaken a transformation to IT service management are finding game-changing results positively received by both business executives and customers of their IT services. Using this book, start your transformation today!


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