This book provides step-wise practical guidance to set-up an ITIL®-based service management department. This edition has been updated to align with the ITIL 2011 editions by updating the text, amending figures and replacing 12 illustrations.
- Aligned to the ITIL 2011 editions and includes 12 replacement figures.
- This is a practical guide to help set up an IT department and an aid for all those newly quali-fied in IT service management.
- The book has been written by Malcolm Fry, a highly recognised author in the ITSM world. He has over 40 years experience in Information Technology. Malcolm is the author of many bestselling books on IT service management, he has had numerous articles and papers published.