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Updated in line with the ITIL® 2011 editions and the Release, Control and Validation (RCV) syllabus, this quick-reference guide will help you as you study for the RCV module of the ITIL Intermediate Capability qualification. Beyond the exam, this handbook is a practical resource that can be used in the workplace. Companion volumes covering the other Intermediate Capability modules are also available.

Key Features:

  • Authored and quality assured by itSMF UK.
  • Follows the ITIL Intermediate Release, Control and Validation Syllabus.
  • Comes as a pack of 10, ideal for training courses.

Covers the following processes and functions and how they contribute to the Lifecycle:

  • Change Management.
  • Service Asset and Configuration Management.
  • Service Validation and Test.
  • Release and Deployment Management.
  • Request Fulfilment.
  • Service Evaluation.
  • Knowledge Management.


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