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Is ITSM dead?

Is ITSM dead?

I was reading Dolf van der Haven’s post that we published yesterday where he states that the term ITSM is soon to be obsolete. But is this really true, is ITSM dead?We now have approaches such as VeriSM™ for enterprise service management (or ESM) and standards such as...
What is Enterprise Service Management?

What is Enterprise Service Management?

Enterprise service management (ESM) is a term that has come up in the past few years, but has no universally accepted definition (there isn’t even a Wikipedia page on it – go figure!). It has therefore been used in various different contexts, which has made the...