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What is Agile?

What is Agile?

This is an often posed question. What does being agile mean? And what do we mean by agility? What what can it do for me? I’ve got to admit, I’m not a project manager or software developer. I’m someone with a background in service management, and when...
ITIL 4 is here! A Review

ITIL 4 is here! A Review

You would almost forget it among all the marketing hype, certification schemes and offerings for ITIL® 4 Foundation training, but ITIL 4 is also offering actual new content. I managed to get my copy of the ITIL Foundation: ITIL 4 Edition book last week, eager to find...
Collection ITSM and best practice books now available as audiobooks

Collection ITSM and best practice books now available as audiobooks

ITSM Press is pleased to announce that most of its books are now available as audiobooks via Amazon, Audible and iTunes. A full list of our current titles available as audiobooks is below, with more being added, as and when they are released. Current titles available...