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The smallest step in GDPR compliance….

The smallest step in GDPR compliance….

The GDPR legislation at 57,500 words long is not the easiest of things to get your head around if your business processes personal data (for which the majority do). But one of the smallest steps in GDPR compliance that so many forget to do, can land you a £400 or £600...
What is Agile?

What is Agile?

This is an often posed question. What does being agile mean? And what do we mean by agility? What what can it do for me? I’ve got to admit, I’m not a project manager or software developer. I’m someone with a background in service management, and when...
ITIL 4 is here! A Review

ITIL 4 is here! A Review

You would almost forget it among all the marketing hype, certification schemes and offerings for ITIL® 4 Foundation training, but ITIL 4 is also offering actual new content. I managed to get my copy of the ITIL Foundation: ITIL 4 Edition book last week, eager to find...