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IT Service Management

IT service management (ITSM) is a set of processes and functions that are used to align IT with organisational objectives and deliver value. Also known as service management, ITSM focuses on delivering IT services that are focused on the end user and that deliver the correct levels of utility (fitness for purpose) and warranty (fitness for use).

ITSM Frameworks

There are many different frameworks and standards for IT service management, but the best known are as follows:

  • ITIL – the most commonly used approach to service management.
  • ISO/IEC 20000 – the International Standard for implementing a service management system.
  • Business Process Framework eTom – a framework for business service providers.
  • FitSM – a framework for ‘light’ service management.
  • COBIT 5 – both COBIT and ITIL can be integrated to deliver a best practice IT governance programme.
  • VerISM – the new framework for integrated service management.

ITSM Books

ITSM QuickStart Guide.

A Quick Guide to the Integral Service Management Framework.

Secrets of Service Level Management – A Process Owner’s Guide.

ITSM Qualifications and Training

Getting the right ITSM training and qualifications are key to career advancement. We, at ITSM Shop, have partnered with one of the leading ITSM training organisations to deliver online training to our customers. The courses available include:

ITIL Foundation (30 or 60 Day Online Access).

ITIL Expert (365 Online Access).

Business Relationship Management Foundation (30 or 60 Day Online Access).

SIAM Foundation (30 or 60 Day Online Access).

ISO2000 Foundation (30 or 60 Day Online Access).

ITSM Implementation

Implementing ITSM can be a time consuming exercise with processes and procedures needing to be documented. We, at the ITSM Shop, want to make this process as easy as possible for you. That is why we offer a toolkit of document templates that you can use to create your own documents. Why spend hours creating and crafting your own documents when you can be finished in half the time?

Buy the ITIL and ISO 20000 Toolkit (coming soon).

ITSM Consultancy

We, at ITSM Shop, pride ourselves on being able to help our clients no matter what type of ITSM project they are working on. We have a team of expert consultants who can work with you, regardless of how much or how little help you need.

If you need assistance with your project call us on +44 (0) 3333 445 286 to discuss your ITSM needs, or email [email protected]