The one-stop shop for all ITSM books, standards, tools and training
ITIL 4 Foundation Revision Guide
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ITIL® 4 has evolved from the previous, ITIL v3, version by re-shaping much of the established ITSM practices in the wider context of customer experience, value streams and...
A Practical Guide to GDPR for Small Businesses
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The General Data Protection Regulation or GDPR is a 57,500+ worded legislation that applies to every business or organisation that handles personal information of living EU...
The ISO/IEC 20000-1 Documentation Toolkit
£49.95 excluding VAT
This documentation toolkit will provide you with all of the document templates necessary to implement ISO/IEC 20000-1:2018....
Agile: A Manager's Guide to Unlocking Business Value
£14.95
Agile: Manager's Guide to Unlocking Business Value is a simple resource for managers to quickly get up to speed with Agile principles, methods and techniques so that...
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Collaborating for Success: The Future of IT Service and Support Culture
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ITIL Foundation, ITIL 4 Edition
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The ‘I’ in Agile – A Personal Journey
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A Guide to ISO/IEC 20000-1:2018 Service Management
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Collaborative Consulting
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A Guide to Lean
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BOOKS
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A Concise Introduction to Digital Transformation
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A Concise Introduction to GDPR
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A Concise Introduction to ISO 14001:2015
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A Concise Introduction to ISO 45001:2018
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A Concise Introduction to ISO 9001:2015
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A Concise Introduction to ISO/IEC 27001:2013
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STANDARDS
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ISO/IEC 19770-1:2017 (PDF)
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ISO/IEC 19770-2:2015 (PDF)
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ISO/IEC 19770-3:2016 (PDF)
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ISO/IEC 19770-4:2017 (PDF)
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ISO/IEC 19770-5:2015 (PDF)
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ISO/IEC 20000-1:2018 (PDF)
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ISO/IEC 20000-10:2018 (PDF)
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ISO/IEC 20000-2:2012 (PDF)
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TRAINING
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AgilePM Foundation and Practitioner Online Course
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AgilePM Foundation Online Course
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AgilePM Practitioner Online Course
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Business Relationship Management Professional (BRMP) Online Course
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COBIT 5 Foundation Online Course
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ISO20000 Foundation Online Course
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ITIL Continual Service Improvement Online Course
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ITIL Expert Package
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ITIL Intermediate Capability Stream Exam Voucher
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ITIL Intermediate Lifecycle Stream Exam Voucher
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ITIL Managing Across the Lifecycle Online Course
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ITIL Operational Support & Analysis
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