In most organisations, test environment management ownership is always an area of confusion and neglect. This results in a poorly managed environment. In some cases, ownership of the environment is assigned to an individual team or department. Sharing ownership leads to accountability concerns. A one-stop shop for all environment-related activities can eliminate such problems. It also provides everyone in your organisation a single point of contact for all test-related issues.
As part of a best practice implementation, you firstly need to establish a test environment management function based on organisational objectives. The one-stop shop has several advantages:
- Centralised request management. A key benefit of this approach is “one-stop shopping” for environment users; is there’s no need to learn and use separate systems to request services.
- Simplify the environment user experience – Environment users don’t care what happens behind the scenes, their request will be fulfilled in agreed timelines. Also, environment users don’t need to learn a new process and tool. It also avoids the overhead of following different teams.
- Strong environment governance – End-to-end governance and tracking the way environments utilised in the organisation are essential to achieve the highest return on investment (ROI) for the lowest cost. This also enables end-to-end visibility using the service catalogue and reporting.
- Reduced service cost – The objective of the one-stop shop is to improve quality of service and automate manual processes, this helps in reducing cost and effectively utilising resources.
Read more about this in Test Environment Management.
About the Author:
Anurag Sharma is a dynamic, ambitious and a result-oriented IT service management professional. He loves challenges and is willing to take a risk.
Anurag’s specialities include:
- Test environment management/architect
- DevOps architect/consultant
- I.T. service management
- Test management
- Cyber resilience/security researcher