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Collection ITSM and best practice books now available as audiobooks

Collection ITSM and best practice books now available as audiobooks

ITSM Press is pleased to announce that most of its books are now available as audiobooks via Amazon, Audible and iTunes. A full list of our current titles available as audiobooks is below, with more being added, as and when they are released. Current titles available...
Autism and Lean

Autism and Lean

Allowing employees the latitude to create, innovate, experiment, make mistakes and learn from them is the essence of not just EX, it’s the nexus of value creation. Any people strategy should also acknowledge and plan for the neuro-diverse who are often armed with...
The Five Cs

The Five Cs

Many organisations attempt Lean implementation / transformation without first building foundations. This is likely to be a fruitless task – using the 5Cs as a guide is a great starting point. The five C’s of Lean are senior management Commitment, Communication,...
A Playbook Not A Roadmap

A Playbook Not A Roadmap

Advocates of Lean transformation typically suggest a ‘roadmap’, however this suggests a linear trajectory for transformational endeavors, often the reality is morecircuitous, fraught with setbacks and internal division. A playbook allows you to wargame against ‘what...