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The smallest step in GDPR compliance….

The GDPR legislation at 57,500 words long is not the easiest of things to get your head around if your business processes personal data (for which the majority do). But one of the smallest steps in GDPR compliance that so many forget to do, can land you a £400 or £600...

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What is Agile?

This is an often posed question. What does being agile mean? And what do we mean by agility? What what can it do for me? I've got to admit, I'm not a project manager or software developer. I'm someone with a background in service management, and when I used to hear...

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ITIL 4 is here! A Review

You would almost forget it among all the marketing hype, certification schemes and offerings for ITIL® 4 Foundation training, but ITIL 4 is also offering actual new content. I managed to get my copy of the ITIL Foundation: ITIL 4 Edition book last week, eager to find...

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VP of Service Management with NuAxis Innovations, Bob Roark, releases the new book, Collaborating for Success: The Future of IT Service and Support Culture by Best Practice Press

Denver, CO – March 4, 2019 – Bestselling author and IT government contractor Bob Roark, has written the book, Collaborating for Success: The Future of IT Service and Support Culture. This title aims to provide the reader with strategies to build a...

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Collection ITSM and best practice books now available as audiobooks

ITSM Press is pleased to announce that most of its books are now available as audiobooks via Amazon, Audible and iTunes. A full list of our current titles available as audiobooks is below, with more being added, as and when they are released. Current titles available...

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Author of the Month February: David Cauchi

David Cauchi is a seasoned data protection expert, having worked in the field for more than 14 years. After graduating in Management and Banking & Finance, with Honours in Management at the University of Malta in 2003, David joined the Maltese Data Protection...

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