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ITIL 4 is here! A Review

You would almost forget it among all the marketing hype, certification schemes and offerings for ITIL® 4 Foundation training, but ITIL 4 is also offering actual new content. I managed to get my copy of the ITIL Foundation: ITIL 4 Edition book last week, eager to find...

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VP of Service Management with NuAxis Innovations, Bob Roark, releases the new book, Collaborating for Success: The Future of IT Service and Support Culture by Best Practice Press

Denver, CO – March 4, 2019 – Bestselling author and IT government contractor Bob Roark, has written the book, Collaborating for Success: The Future of IT Service and Support Culture. This title aims to provide the reader with strategies to build a...

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Collection ITSM and best practice books now available as audiobooks

ITSM Press is pleased to announce that most of its books are now available as audiobooks via Amazon, Audible and iTunes. A full list of our current titles available as audiobooks is below, with more being added, as and when they are released. Current titles available...

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Author of the Month February: David Cauchi

David Cauchi is a seasoned data protection expert, having worked in the field for more than 14 years. After graduating in Management and Banking & Finance, with Honours in Management at the University of Malta in 2003, David joined the Maltese Data Protection...

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Why Targeted Email Attacks Work

Targeted email attacks are an increasingly difficult problem to stop through technology alone, requiring both processes and people (via education) to effectively combat. Commonly called ‘spear phishing’ and for high profile targets ’whaling’ the core of the attack is...

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