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Being an IT professional can be a thankless task. If there is an issue with a user’s PC or a problem with a server, we are always, naturally, the first ones that get called upon to solve the issue. But also, we get little thanks for our efforts.

Based on my own experience as an IT professional, I know that we don’t get the credit that we are due. Having worked on both a front-line help desk and as an IT manager in a small business, it was a very rare thing to actually get thanked properly for solving an issue.

I don’t think my experience, having spoken to many other IT professionals, is anything different to the norm. Why IT professionals may not be one of the most hated professions, nowhere near lawyers or traffic wardens, they certainly aren’t loved or celebrated.

So at this special time of year, spare an extra thought for the IT professional. They may just save your bacon!

About the Author:

Jamie Titchener is CEO of ITSM Shop, the one-stop shop for all ITSM books, standards, tools and training. He has worked in the field of service management for the last 12 years.