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ABOUT US

ITSM Shop is a leading, independent provider of IT service management (ITSM) and governance books, tools, standards and training. With organisations needing to deliver maximum return on investment (ROI) from their IT investments, there has never been a more crucial time to start utilising ITSM to deliver services that offer the required levels of utility (fitness for purpose) and warranty (fitness for use).

WE ARE DIFFERENT

Rather than being an organisation that talks tech, we pride ourselves on our plain-English approach to service management. This, coupled with our first-class customer service and unique selection of products, makes us stand out from the crowd.

OUR MISSION

As service managers ourselves we know the products our clients need to do the job. Our mission is to make available in one place all the best ITSM books, tools, standards and training. We are the one-stop shop for all your ITSM needs.