By Nigel Murphy
It’s not uncommon whilst walking in rural Ireland to encounter a crossroads only to discover that the place you want to get to is signposted twice – in opposite directions.
To add to the confusion the mileage will be identical for both routes. If you happen upon a local (they will identify themselves!) they may regale you with their advice of which road to take only to be contradicted by another local who has now made it their business. So which path do you choose?, left or right?. Many organisations face a similar crossroads on the path to transformation.
I will endeavor to change your mind in a Guide to Lean.
About the Author:
I have worked in IT since 1997 starting out on a Service Desk, I seemed to be a little out of sync with everyone else and was told I actually dealt with support calls ‘too quickly’, the average time was 2 min 20 secs, mine was 50 secs!. I became fascinated by productivity and when a few years later Fujitsu Services underwent a Lean Transformation it seemed a natural fit, instantly resonating with me. I decided to leave the confines of IT support behind and become a consultant and have been ‘hooked’ on Transformation ever since.
The new guide to Lean will be released in October, we are starting taking pre-orders for it now – A Guide to Lean.